FAQ
SHIPPING
01. IF I AM IN AUSTRALIA, HOW MUCH DOES DELIVERY COST AND HOW LONG DOES IT TAKE?
We offer standard delivery for $9.95 & FREE delivery for all orders over $100 within Australia. Your order will take between 2 – 3 business days from the time we dispatch your order. Rural and remote areas may take longer (4 – 5 days). You will receive a confirmation email with your shipping tracking number once your order is sent. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
02. DO YOU SHIP TO A PO BOX ADDRESS?
Yes we deliver to PO BOX addresses or parcel lockers.
03. DO YOU OFFER INTERNATIONAL DELIVERIES?
We do. However postage will need to be calculated once we know what we are sending. Please send us an email at enquiries@ignitionformen.com.au and we’ll get back to you ASAP with a price.
Please note, International delivery costs do not include duties or taxes, which may be applied by customs at the destination country. For more information on taxes, duties and customs regulations please contact your local customs office directly.
04. HOW DO I TRACK MY ORDER?
You can check the status of your order with the shipping number which we will provide to you once item has been shipped.
RETURNS & EXCHANGES
05. CAN I RETURN OR ECHANGE MY ONLINE PURCHASE?
NO, The outlet has a strict no returns, no exchanges & no refund all orders unless the product is faulty. We take photos of each item before it is sent to ensure the items are in good condition.
07. WHAT IF MY GOODS ARE LOST IN TRANSIT OR DAMAGED?
If goods are lost or damaged in transit, please Contact Us within 7 working days of placing your order so we can investigate.
08. WHAT IF I AM SENT THE WRONG ITEM?
In this instance please Contact Us with your order number and the name/product code of the item you were supposed to receive.
Please return the item to us by following the procedure on our Returns section, and we will do our best to resolve this for you.
09. WHAT IF I AM SENT A FAULTY ITEM?
Our quality control team inspect all orders to ensure the goods you receive meet our quality standards. However, if you do receive a faulty or damaged item/s please Contact Us to arrange a free replacement delivery. Ignition For Men will accept the return of faulty goods within 14 days of receipt.
Please refer to our Returns policy.
10. CAN I CANCEL MY ORDER?
We can only cancel an order if the items haven’t been dispatched. Please Contact Us and we will attempt to process your cancellation.
Please refer to our Returns policy.
ORDERING
12. HOW DO I ORDER ONLINE?
- 1. Browse the website for items that are of interest to you, and then follow the below process and functionalities.
- 2. Selecting items
Select the size, quantity and colour of the item and add to bag. - 3. Your shopping bag
You can update your item quantity by changing the numbers in the quantity section and click on “update your bag”. If you are not happy with the item selected, simply click on “edit” or “remove” to update your order. - 4. Checkout
Once you are happy with your order, click on CHECKOUT, then enter your details in the following sections
13. HOW CAN I PAY FOR MY ONLINE PURCHASE?
We accept the following methods of payment VISA, MASTERCARD, and AMEX. We also offer Paypal & Afterpay.
14. CAN I REDEEM A GIFT VOUCHER ONLINE?
Yes you are able to redeem gift vouchers online.
15. WHO DO I CONTACT IF I HAVE TROUBLE PLACING AN ORDER ONLINE?
We are here to help. Please Contact Us on (08) 8362 9980 and we will assist you with any issues you may have.
PRODUCT & STOCK
16. I HAVE SEEN SOMETHING I WANT IN YOUR STORE, BUT CAN'T FIND IT ONLINE.
We are here to help. Please Contact Us and we will do our best to get you sorted.
17. THE ITEM I AM INTERESTED IN HAS SOLD OUT ONLINE, COULD IT STILL BE AVAILABLE IN ONE OF YOUR STORES?
Yes, the item may still be available. Contact Us and we will endeavour to find the item for you.
FITTING
19. HOW DO I KNOW WHAT SIZE I AM?
If you are unsure about which size you are, contact us and we’ll help you out.